Our process for addressing quality discrepancies and rejections after delivery is as follows:
For domestic orders: Upon notification of an issue, we send our representatives to inspect the delivered materials and collect samples for retesting. Following this, we prepare Minutes of the Meeting (MOM) based on findings and proceed with material replacement.
For international shipments: We offer discounts or refunds for the delivered cargo, depending on the severity of the issue, size of shipment and the location.